Frequently Asked Questions (FAQs)

Q: How do I schedule a tour? Do you accept walk-ins?

A: If you are interested in scheduling a tour, please feel free to call our Leasing Office at (412) 276-5544 or submit a contact form on our website. Walk-ins are welcome, but we do suggest a scheduled appointment, so we don’t miss you.

 

Q: How do I apply for an apartment?

A: If you are interested in applying for an apartment, applications are completed online through our website, WashingtonGardens.com. If you would need further assistance completing your application, we are happy to make an appointment with you to visit the Leasing Office to apply in person. 

 

Q: Who needs to apply?

A: Any adult over the age of 18 will need to complete an application. This would include those who will share lease responsibility and those who will just be an occupant. The designation of all applicants can be selected during the application process.

 

Q: Are there any upfront fees?

A: In order to apply, the $50 application fee and a $99 security deposit will need to be paid. The application fee is non-refundable, although the security deposit is if your application is denied for any reason. If your application is approved, the security deposit paid will either become your security deposit or go towards the balance of the required deposit. We also require a $50 occupancy permit fee.
 

Q: What documents can I use to provide proof of income?

A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents. If you have income from several sources or are not sure what documentation you should provide, our Leasing Office will be happy to help.

 

Q: Do I need a cosigner?

A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.

 

Q: How will I know if my application has been approved?

A: After your application is submitted, we will be in touch with you through the processing of your application. Generally, it takes less than one business day for us to complete the processing and relay the results to you.

 

Q: Do you offer short term leases?

A: Yes, we offer short term leases. 3-5 month leases are available with a premium of $150 per month. 6-10 month leases are available with a premium of $50/month. Please contact the Leasing Office for short term lease restrictions.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties’ Corporate office.

 

Q: What utilities are included in rent?

A: Gas (heat and cooking) and trash removal are included in the rent.

 

Q: Do you offer furnished apartments?

A: If you are interested in furnishings for your apartment, we are happy to set you up with one of the rental furniture companies we partner with. We can help facilitate, choose a furniture package, and set up delivery. The monthly cost is based on the furniture package you choose.

 

Q: Is parking available?

A: Off-street parking is available in our outdoor lot at no additional charge. We also have a parking garage where spaces can be reserved for $45 per month.
 

Q: Is on-site laundry available?

A: Yes, there is a laundry room on each floor with 2 washers and 2 dryers.

 

Q: Do you allow pets?

A: We are a feline friendly community. We allow up to 2 cats per apartment with a $300 non-refundable pet fee per cat and $20 per month, per cat.

 

Q: Is access to the building secured?

A: Yes, every building entrance always remains locked and requires a building key to access. The main entrances of both buildings have an intercom, where visitors or deliveries can reach the residents they are looking for.
 

Q: Can I reserve the building's social room?

A: Yes, we have a newly renovated social room which can be reserved by contacting the Leasing Office. The fee for the reservation is $50 and there is also a $50 deposit.  If the social room is returned in the condition it was received, your $50 deposit is returned.
 

Q: Do you have a pool? When is it open?

A: Yes, we have a pool on the property which is open from Memorial Day until Labor Day. Pool hours are 11:00am to 8:00pm and the pool is open on weekends as well as holidays.

   

Q: What will I need to provide before I can move into my apartment?

A: Your lease will need to be signed, which can be done either electronically or in person, the electricity will need to be set up in your name with Duquesne Light, and you will need to make your 1st month’s rental payment.  When you arrive on move-in day, please bring a government-issued photo ID to pick up your keys.

 

Q: How can I submit a maintenance request?

A: You can submit your maintenance request online via your Resident Portal, over the phone by calling (412) 276-5544, on a written work order slip found in the mail room, or in person at the Leasing Office. We handle all requests in the order they are received, and requests are typically completed within one business day.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call (412) 276-5544 or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.

 

Q: I want to renew my lease. What do I need to do?

A: We will provide you with a lease renewal. You can electronically sign the renewal through your Resident Portal, or you can sign the paper copy you will receive via mail and return it to the Leasing Office.
 

Q: I will be moving out. What do I need to do?

A: If you need to move out, notice will need to be provided in writing to the Leasing Office. We will explain the process and help to make it as simple as possible.