Frequently Asked Questions (FAQs)

 
 
 

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour online or by calling the Leasing Office at (412) 276-5544. We do accept walk-ins however it is better to call and schedule to ensure we will have an appropriate amount of time to show you the community.
We are asking all visitors touring the property to answer COVID-19 related questions like the below prior to touring:

  1. Have you been displaying any symptoms such as shortness of breath, cough or fever? 
  2. Have you come in contact with anyone diagnosed with COVID-19 during the last 14 days? 
  3. Have you or anyone you live with currently been diagnosed with COVID-19? 

​Should a person answer yes to any of the questions above we will ask them to schedule a time to return after the symptoms have passed.
 

Q: How do I apply for an apartment?

A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application at www.WashingtonGardens.com if you need more time.

 

Q: Who needs to apply?

A: Any adult over the age of 18 will need to complete an application. This would include those who will share lease responsibility and those who will just be an occupant. The designation of all applicants can be selected during the application process.

 

Q: Are there any upfront fees?

A: We require a one-time $99 security deposit and a $50 application fee to complete the application. We also require a $50 occupancy permit fee due at move-in.
 

Q: What documents can I use to provide proof of income?

A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents. If you have income from several sources or are not sure what documentation you should provide, our Leasing Office will be happy to help.

 

Q: Do I need a cosigner?

A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.

 

Q: How will I know if my application has been approved?

A: You will receive a notification, usually right away, once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 72 hours.

 

Q: Do you offer short term leases?

A: Yes, we offer short term leases. 3-5 month leases are available with a premium of $150 per month. 6-10 month leases are available with a premium of $50/month. Please contact the Leasing Office for short term lease restrictions.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties’ Corporate office.

 

Q: What utilities are included in rent?

A: Gas (heat and cooking) and trash removal are included in the rent.

 

Q: Do you offer furnished apartments?

A: We do not offer furnished apartments. However, if you are interested in furnishings, we would be happy to direct you to local furniture retail companies.

 

Q: Is parking available?

A: Off-street parking is available in our outdoor lot at no additional charge. We also have a parking garage where spaces can be reserved for $45 per month.
 

Q: Is on-site laundry available?

A: Yes, we have coin-operated laundry rooms on every floor. The cost is $1.50 per wash and $1.50 per dry.

 

Q: Do you allow pets?

A: Yes, we are a feline friendly community. We allow up to 2 cats per apartment with a $300 non-refundable pet fee per cat and $20 per month, per cat.

 

Q: Is access to the building secured?

A: Yes, every building entrance always remains locked and requires a building key to access. The main entrances of both buildings have an intercom, where visitors or deliveries can reach the residents they are looking for.
 

Q: Can I reserve the building's social room?

A: Yes, we have a newly renovated social room which can be reserved by contacting the Leasing Office. The fee for the reservation is $50 and there is also a $50 deposit.  If the social room is returned in the condition it was received, your $50 deposit is returned.
 

Q: Do you have a pool? When is it open?

A: Yes, we have a pool on the property which is open from Memorial Day until Labor Day. Pool hours are 11:00am to 8:00pm and the pool is open on weekends as well as holidays.

   

Q: What will I need to provide before I can move into my apartment?

A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, and pay the rental amount due. When you arrive on move-in day, please bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A: You can submit your maintenance request online via your Resident Portal, over the phone by calling (412) 276-5544, on a written work order slip found in the mail room, or in person at the Leasing Office. We handle all requests in the order they are received, and requests are typically completed within one business day.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call (412) 276-5544 or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.

 

Q: I want to renew my lease. What do I need to do?

A: We will provide you with a lease renewal. Reach out to the Leasing Office once you receive your renewal letter. We will be happy to assist you in the process.
 

Q: I will be moving out. What do I need to do?

A: Please notify the Leasing Office in writing of your intent to move out. Further directions will be given at time of notification if necessary.